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Witko Technical Support offers assistance with minimizing costly equipment problems
and associated labor costs. From information about paper and ribbons
to the storage and handling of laser products and much more.

 

TECHNICAL SUPPORT

   
           

PRESERVING NEW LASER PAPER PRODUCTS

       
  1. Laser products should remain stored in the original carton, which has been treated to protect the unused portion against moisture.
  2. Best results are obtained if products are stored and used in temperatures from 63 to 73 degrees Fahrenheit (17 to 23 degrees Celsius), and 40% to 50% relative humidity.
  3. Paper Should not be stored directly on the floor since that increases the possibility of moisture absorption.
  4. Excessive curl due to high moisture levels can be salvaged sometimes by storing the paper in a dry environment for several days.
  5. Paper conditioning is necessary if paper being stored is moved into a different temperature or humidity level. It is suggested that you remove from storage what you anticipate on using in a day, and leave it out one day prior to being used.
   

 

CARE and CLEANING of INFORMATIONAL SYSTEMS

     


   Think of the size of investment in your office hardware. Give consideration to the time and effort that
   goes into fully exploiting its possibilities. It's surprising how unsystematic the approach to keeping
   hardware clean and protecting from static. When office equipment is systematically cleaned and
   cared for it will:

Perform Better

Last Longer

Create a more productive and pleasant
working environment

   A systematic cleaning and care program need not be complicated, time-consuming or expensive.
   Simple, quickly carried out routines that soon become a habit, and the right products, specifically
   designed to do their individual job, are all that is needed.

   Problem: Dirt and oxide buildup on read/write heads causes errors in loading and backing up
                 information.
   Solution: Use head cleaning kits regularly to remove dirt and oxide and protect the integrity of
                 important data.

   Problem: Dust and dirt on computer screen, housings, keyboards and mouse reduce productivity.

    Solution: Get rid of dust and dirt quickly and safely with kits designed specifically for use on computers.

   Products available:
  
  

  

 
BUSINESS FORMS
BUSINESS SUPPLIES
BUSINESS PRINTING
 

#LM 341; Peachtree Compatible Marble Payroll Check
Peachtree Compatible
Marble Payroll Check

A WORD ABOUT RIBBONS

     

  
   Ribbons have a shelf life of approximately 6 months. Just like bread on a grocers shelf or tomatoes
   in the produce section... ink ribbons are a perishable item. They must remain sealed in their plastic
   container until ready for use.

   The amount of material on a spool or in a cartridge may vary from one manufacturer to another. For
   example: an Epson ERC-03 cartridge ribbon from one manufacturer may contain 36 feet of ribbon
   while from another it may only contain 29 feet. That is a 20% difference... is there a 20% price
   difference?

   Material quality can also vary. One grade of nylon or cotton will retain a larger quantity of ink than
   another thus adding to or subtracting from the life of a ribbon. One may last longer than the other
   due to the quality of the nylon or cotton. It's the same old story... you get what you pay for. In many
   cases, as price varies so does the length and quality of the ribbon.

   Guidelines for purchasing ribbons...
          1. Ask for ribbon length.
          2. Does that particular ribbon come with a re-inker feature?
          3. Is the ribbon classified as "long-life"?
          4. Is there a guarantee?
          5. Are the ribbons "factory fresh"?

   A ribbon that is fraying could damage a printer. Particles of the ribbon fabric that are breaking away
   can, in time, clog the print mechanism. Immediate replacement is suggested! Squeezing as much life
   as possible out of a ribbon is to invite equipment failure.

   To minimize printer problems this technical support strongly suggests following OEM (Original
   Equipment Manufacturer) recommendations.

   Minimize customer/office complaints and printer problems... CHANGE RIBBONS OFTEN!

   As a business person you are acutely aware of the importance of a legible receipt
  for tax purposes. Your customers and employees will appreciate a receipt or tape
  they can read.
 

  #3822; Memo Pad
Memo Pad

#9BR; Business Reply Envelope - several color options available.
Business Reply Envelope

#C481; Cash Disbursement One-write Checks
Cash Disbursement
One-write Checks

A WORD ABOUT PAPER PRODUCTS

     


   This type of product should be stored in a cool dry environment.

   The amount of paper on a roll may vary from one manufacturer to another. In many cases, as price
   varies so does the length and quality of the paper on a roll.

   A standard roll of "Lint-FREE" Quality Bond Paper will measure 3 1/8" in diameter and contain
   approximately 198 feet of paper. A lesser grade of paper will approach the same roll diameter but only
   contain 165 feet of paper and of course, an even poorer grade of paper will only contain 150 feet of
   paper. A bond paper of "Lint-FREE" quality is 3 mil thick and has a very smooth finish which minimizes
   the accumulation of paper dust in your business machine printers. The thickness of lesser quality
   papers will vary between 3.5 and 4.5 mil. Use of the thicker papers may in time prevent the ability to
   return back to a "Lint-FREE" Quality Bond Paper as the rubber paper feed rollers and tension springs
   have taken a set to the thicker paper.     

   This guideline does not infer or suggest that all rolls of paper at 165 or 150 feet/roll are of sub-
   standard quality. It does suggest the buyer beware, read product labels and ask questions.

   To further clarify our point, the white powder found in and around a printer is paper dust. Its
   accumulation in a printer is in direct relationship to paper quality! A quality bond paper reduces the
   potential for printer problems and breakdowns. To minimize printer problems follow OEM (Original
   Equipment Manufacturer) recommendations.

   Hundreds, even thousands, of dollars are spent yearly on service calls to correct paper feed problems
   in copiers and fax machines. Often times the problem is the paper. Take a stack of paper loaded into
   the hopper of a copy machine. The copier, in most cases, expects the top sheet of paper to slide
   freely across the next sheet below it. With a good quality bond paper that's exactly what happens.
   Lower the grade of paper, the roughness of the paper may cause one sheet to catch on the next thus
   feeding two, three or more sheets at one time.

   Humidity can also be a factor to check before calling a service representative. One final note about
   copy paper... the label at the end of the ream will often suggest which side of the paper should be
   copied on first.

   Once again, our best advise in the way of technical support is to minimize printer problems by
   following OEM (Original Equipment Manufacturer) recommendations.
 

  #92-T; Large Purchase Order Form
Large Purchase Order

#9311; Multi-Purpose Form - Select a FREE optional form title and matching envelope.
Multi-Purpose Form

             
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Witko Technical Support offers assistance with minimizing costly equipment problems and associated labor costs. From information about paper and ribbons to the storage and handling of laser products and much more.