TECHNICAL SUPPORT

PRESERVING NEW LASER PAPER PRODUCTS

1. Laser products should remain stored in the original carton, which has been treated to protect the unused portion against moisture.
2. Best results are obtained if products are stored and used in temperatures from 63 to 73 degrees Fahrenheit (17 to 23 degrees Celsius), and 40% to 50% relative humidity.
3. Paper Should not be stored directly on the floor since that increases the possibility of moisture absorption.
4. Excessive curl due to high moisture levels can be salvaged sometimes by storing the paper in a dry environment for several days.
5. Paper conditioning is necessary if paper being stored is moved into a different temperature or humidity level. It is suggested that you remove from storage what you anticipate on using in a day, and leave it out one day prior to being used.
   

CARE and CLEANING of INFORMATIONAL SYSTEMS

   Think of the size of investment in your office hardware. Give consideration to the time
  and effort that goes into fully exploiting its possibilities. It's surprising how
  unsystematic the approach to keeping hardware clean and protecting from static.
  When office equipment is systematically cleaned and cared for it will:

Perform Better

Last Longer

Create a more productive and pleasant
working environment

   A systematic cleaning and care program need not be complicated, time-consuming or
  expensive. Simple, quickly carried out routines that soon become a habit, and the right
  products, specifically designed to do their individual job, are all that is needed.

   Problem: Dirt and oxide buildup on read/write heads causes errors in loading and
                 backing up information.
   Solution: Use head cleaning kits regularly to remove dirt and oxide and protect the
                 integrity of important data.

   Problem: Dust and dirt on computer screen, housings, keyboards and mouse reduce
                 productivity.

    Solution: Get rid of dust and dirt quickly and safely with kits designed specifically for
                 use on computers.

   Products available:
  
  
  

Peachtree Compatible
Marble Payroll Check

A WORD ABOUT RIBBONS

  
   Ribbons have a shelf life of approximately 6 months. Just like bread on a grocers shelf
   or tomatoes in the produce section... ink ribbons are a perishable item. They must
   remain sealed in their plastic container until ready for use.

   The amount of material on a spool or in a cartridge may vary from one manufacturer
   to another. For example: an Epson ERC-03 cartridge ribbon from one manufacturer
   may contain 36 feet of ribbon while from another it may only contain 29 feet. That is
   a 20% difference... is there a 20% price difference?

   Material quality can also vary. One grade of nylon or cotton will retain a larger
   quantity of ink than another thus adding to or subtracting from the life of a ribbon.
   One may last longer than the other due to the quality of the nylon or cotton. It's the
   same old story... you get what you pay for. In many cases, as price varies so does
   the length and quality of the ribbon.

   Guidelines for purchasing ribbons...
          1. Ask for ribbon length.
          2. Does that particular ribbon come with a re-inker feature?
          3. Is the ribbon classified as "long-life"?
          4. Is there a guarantee?
          5. Are the ribbons "factory fresh"?

   A ribbon that is fraying could damage a printer. Particles of the ribbon fabric that are
   breaking away can, in time, clog the print mechanism. Immediate replacement is
   suggested! Squeezing as much life as possible out of a ribbon is to invite equipment
   failure.

   To minimize printer problems this technical support strongly suggests following OEM
   (Original Equipment Manufacturer) recommendations.

   Minimize customer/office complaints and printer problems... CHANGE RIBBONS OFTEN!

   As a business person you are acutely aware of the importance of a legible receipt
  for tax purposes. Your customers and employees will appreciate a receipt or tape
  they can read.
 

Business Reply Envelope

Cash Disbursement
One-write Checks

A WORD ABOUT PAPER PRODUCTS

   This type of product should be stored in a cool dry environment.

   The amount of paper on a roll may vary from one manufacturer to another. In many
   cases, as price varies so does the length and quality of the paper on a roll.

   A standard roll of "Lint-FREE" Quality Bond Paper will measure 3 1/8" in diameter and
   contain approximately 198 feet of paper. A lesser grade of paper will approach the
   same roll diameter but only contain 165 feet of paper and of course, an even poorer
   grade of paper will only contain 150 feet of paper. A bond paper of "Lint-FREE" quality
   is 3 mil thick and has a very smooth finish which minimizes the accumulation of paper
   dust in your business machine printers. The thickness of lesser quality papers will
   vary between 3.5 and 4.5 mil. Use of the thicker papers may in time prevent the
   ability to return back to a "Lint-FREE" Quality Bond Paper as the rubber paper feed
   rollers and tension springs have taken a set to the thicker paper.     

   This guideline does not infer or suggest that all rolls of paper at 165 or 150 feet/roll
   are of sub-standard quality. It does suggest the buyer beware, read product labels
   and ask questions.

   To further clarify our point, the white powder found in and around a printer is paper
   dust. Its accumulation in a printer is in direct relationship to paper quality! A quality
   bond paper reduces the potential for printer problems and breakdowns. To minimize
   printer problems follow OEM (Original Equipment Manufacturer) recommendations.

   Hundreds, even thousands, of dollars are spent yearly on service calls to correct
   paper feed problems in copiers and fax machines. Often times the problem is the
   paper. Take a stack of paper loaded into the hopper of a copy machine. The copier,
   in most cases, expects the top sheet of paper to slide freely across the next sheet
   below it. With a good quality bond paper that's exactly what happens. Lower the
   grade of paper, the roughness of the paper may cause one sheet to catch on the
   next thus feeding two, three or more sheets at one time.

   Humidity can also be a factor to check before calling a service representative. One
   final note about copy paper... the label at the end of the ream will often suggest
   which side of the paper should be copied on first.

   Once again, our best advise in the way of technical support is to minimize printer
   problems by following OEM (Original Equipment Manufacturer) recommendations.
 

Multi-Purpose Form

Copyright © 2008 Witko Business & Office Supplies. All rights reserved.
Revised: 2010-10-21 20:14:56 -0700

Witko Technical Support offers assistance with minimizing costly equipment problems and associated labor costs. From information about paper and ribbons to the storage and handling of laser products and much more.